Policies
Everything you need to know about enrollment, attendance, and billing.
Registration & Enrollment
- Continuous enrollment: once registered, children remain enrolled until you request to drop.
- No registration or cancellation fees.
- Automatic monthly payments are processed on the 1st of each month.
- Class transfers are available as space permits.
- Manage your account through the Parent Portal.
Attendance & Missed Classes
- Strict student-to-instructor ratios are maintained for safety.
- Missed classes will not result in make-up classes, prorated tuition, or refunds.
- One complimentary open gym pass per month is included with enrollment.
- Additional open gym sessions are available at a 50% discount.
- All families must check in at the front desk upon arrival.
Cancellation
- 2 weeks' notice is required before the next billing cycle to cancel enrollment.
- Parents must formally notify the facility to process drops — simply not attending does not constitute cancellation.
Credits & Refunds
- No refunds are offered.
- Tuition covers your class spot regardless of attendance.
- Tuition is not prorated for absences or facility closures.
- Individual cases involving injury or illness are handled on a case-by-case basis.
Have questions about our policies? Contact us — we're happy to help.